The Knife Brother represents several industry-leading products that each have its own unique warranty and return policy. View the individual policies below.
CUTCO: (Policy)
All Cutco products will show up on your bank statement as “Cutco.” If it does not say Cutco on your statement, then scroll down to see if you fall under the Knife Brother policy.
All Cutco® Products are backed by The Forever Guarantee. This is Cutco’s unwavering promise and it is at the heart of everything we do. Performance is guaranteed and this includes free sharpening. If at any time you are not satisfied with the performance of your product, we will correct the problem or replace the product. Whether you made the initial purchase or you received Cutco as a gift, it is Cutco’s guarantee that your products will perform like new forever. **A nominal return shipping fee applies.
15-Day Unconditional Money Back Guarantee
If at any time within 15 days after receipt of your Cutco Product, you are not satisfied with your purchase for any reason, you may get a full refund of your purchase price by contacting Cutco Customer Service. Due to personalization, engraved products cannot be returned under the Unconditional Money Back Guarantee. All other aspects of The Forever Guarantee do apply.
CLICK HERE for more information and Cutco customer service contact details. For additional information contact the knife brother at (713) 581-4593
FREE Knife Sharpening & Repair
Click Here to request a FREE sharpening.
KNIFE BROTHER MERCHANDISE (Policy)
All Knife Brother merch, clothing and products will show up on your bank statement as “Knife Brother.” If it shows up as “Cutco Cutlery,” view the return policy above.
Overview
Customers have 30 days from the time of purchase to return their product. After 30 Days we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Cutco products must be returned to Cutco headquarters. Please do not send your Cutco product to our local Knife Brother offices. Details on returning items to Cutco are written above.
Any clothing item that shows extended hourly use may only be eligible for a partial refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Include the name on the receipt, your printed or emailed receipt, and/or order number.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.
Late or missing refunds
If you haven’t received a refund by 5 to 7 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you paid by PayPal, make sure the money isn’t being held in your PayPal account.
If you’ve done all of this and you still have not received your refund yet, please contact us at mai
Bargain Bin Items
Only new items may be refunded. Used Bargain Bin items are sold as is and cannot be returned. However, user will get the full Cutco warrantee for sharpening and repair.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@KnifeBrother.com and send your item to:
5554 S. Peek Rd PMB 1107
Katy, TX 77450
It is recommended to email or call us first to see if your item is eligible for return or exchange. All ineligible orders not following written guidelines will be held at our warehouse until a nominal return shipping fee is paid by the customer.
Gifts
If the item was marked as a gift when purchased and shipped directly to the giftee, the person who purchased the gift will receive a refund.
Shipping Returns
To return your product, you should mail your product to:
5554 S. Peek Rd PMB 1107
Katy, TX 77450
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@KnifeBrother.com for questions related to refunds and returns.
WILMY VET BOARDS: (Policy)
For questions on Wilmy Vet cutting boards CLICK HERE to visit their corporate website. Call The Knife Brother team if you have additional questions. (713) 581-4593
CUTTING EDGE Insulated Cups (Policy)
Cutting Edge Gifts has a limited return policy on manufacturer defects and incorrect engravements. If you did not approve the image or text that was engraved on your item then reach out to The Knife Brother team at (713) 581-4593. Your inquiry must be received within 15 days of receipt of your item and be in the original packaging.